'How can you tell the difference between an apology and a simple concession? An authentic apology, especially when it is offered in response to significant and long-term harm, will be so clearly distinct from every prior experience that it will be unquestionably received. It will appear like a flash of light in a darkened room, like an exploding clap of thunder in the dead of night, like the unveiling of a hidden treasure, like a resurrection from the dead - not because of any of the apologizer's qualities but because of the innate power of truth.'
Wade Mullen, Something's Not Right, p.131.
